Ok so I am about to give a longgg run down of what happened between me and Episode and why I have decided to part ways with them.
So basically about 2 months ago I tried going onto my app when I got this message I could not get past this screen into my app, so I immediately filed a support ticket having no clue what I did wrong.
After several conversations with different workers (note that I am not even talking with the same person throughout this entire scenario- the worker changes with each reply) I figured out what this may have been about (I honestly still don’t know if this is what they were talking about but I haven’t really done anything else so I assumed this is what happened)
In about February my friend told me that she no longer wanted the passes and diamonds she had bought and asked if I wanted them. I said sure and she took my phone and transferred them by changing my support/game ID. At the time I did not know that this was in violation of the TOS (which is 100% on me and I know I should have checked) << What I think they were talking about when they said I hacked the app (in case you were confused)
After I had figured out what this may have been about, I calmly and respectfully explained my side of the story and admitted that I was wrong for not thoroughly reading the community guidelines. I asked them if there was an alternate punishment I could take, and that was the end of our first conversation. I did not reply to their last email as I didn’t want to get myself into further trouble at the time.
A month passes and I send in another ticket (yesterday) to see if I could maybe talk to someone else about getting my mobile app back since I was an author on the platform and I constantly used the mobile viewer while I was coding. I yet again respectfully asked if I could have any other punishment other than “permanent suspension” as they had stated, asking if I could have my account reset so I lost anything my friend had purchased, and even said I would be willing to take a longer suspension from the app.
I got the same automated message as the last time saying that they “cArEfULlY ReViEWeD mY cASe” and all that bs. That is when I realized that they probably didn’t really read any of me emails since I didn’t even get more than 1 response from the same worker, and I literally got the exact same response as the last time. I’m serious. Word. For. Word.
After that I just went off, said my goodbyes on the forums, and started transerring to wattpad.
Also please keep in mind I have been an active member of the Episode communitieS (yes, plural) for 2-3 years. I have recommended the app to a few people online, have given them at least hundreds of dollars from the hours of episode stories I have read, and not to mention I have constantly given constructive advice when they needed it. I have been a reader, upcoming author and artist on Episode for a while now and the lack of respect I received was appalling.
So, I have picked up my bags and left. I am not too heated about the subject anymore since this has really widened my eyes and made me see that Episode just isn’t the place for me, which I’m grateful for. I don’t want to be there if I am going to be treated like nothing, and that’s that 
All I can do now is adjust and move on.
Screenshots of our conversations - in order
I have also blacked out the worker’s names for privacy reasons
^ My first support ticket
^ Their response
^ Me trying to find a calm resolution to the situation
^ An automated message as a response to my previous email, and the end of our first conversation.
^ The support ticket I sent in yesterday
^ The same automated response I had previously received. Without even talking with an actual employee first
^ Me just going off on their asses.
So there is the tea 
idk if I am/was overreacting but having been a member of the community for such a long time the lack of respect/reasoning was horrendous
took a while haha
The same thing to my friend and she still hasn’t no idea how she “hacked” Episode …
